Job Role: BPO Executive (Voice / Non-Voice Process)
Job Location: Mayiladuthurai (Near Thiruvarur District)
Salary: ₹15,000 – ₹24,000 per month + Performance Incentives (Based on skills and experience)
Job Type: Full-time
Experience: Freshers & Experienced Candidates can apply
Education: 12th Pass / Diploma / Any Graduate
Job Description
Spragom Technologies Pvt. Ltd. is hiring BPO Executives for Voice and Non-Voice processes. The role involves providing customer support, handling client queries, processing customer information, maintaining accurate records, and ensuring high-quality service. The company also undertakes data entry, data processing, IT-enabled services, and customer support operations.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer queries through phone, email, or chat.
- Perform data entry and maintain accurate customer records.
- Resolve customer complaints and escalate complex issues when required.
- Meet daily productivity and quality targets.
- Maintain confidentiality of customer information.
- Work collaboratively with team members to achieve business goals.
Required Skills
- Good communication skills in Tamil and basic English.
- Basic computer knowledge (MS Office and internet usage).
- Typing speed and accuracy for non-voice processes.
- Problem-solving and customer service skills.
- Ability to work in rotational shifts if required.
Benefits
- Performance-based incentives.
- On-the-job training for freshers.
- Career growth opportunities.
- Friendly and professional work environment.
- Paid leave and employee support programs (as per company policy).
Documents Required
- Updated Resume
- Aadhaar Card
- Passport-size Photographs
- Educational Certificates
- Experience Certificate (if applicable)
The company provides BPO, voice, non-voice, data entry, and IT-enabled services, with opportunities for both freshers and experienced candidates.